Error - "Unable to load Mono Library"

If when you try to launch Chronicle you receive an error that starts with "Unable to Load Mono Library" then this is in fact a Unity error which we should be able to get sorted by following the steps provided below:

1. Uninstall Chronicle from your system via control panel/programs and features

2. Download the latest version of the Chronicle installer here

3. Launch Chronicle

If you still receive the Mono Library error message, then please follow the steps below:

1. Ensure you have downloaded and installed Windows 7 - Service Pack 1

2. Download and install this C++ re-distributable 

3. Launch Chronicle

If at this point you're still getting the same error message, then I need you to try the below as a test:

1. Disable any anti-virus and/or firewalls you may be using

2. Try to launch Chronicle

3. Don't forget to re-enable your anti-virus and firewalls again!

If you're still getting the error after following these steps, then please hit the "Get Help" button on the right hand side of the page to send us a message. Please be sure to mention that you've read this article and followed the steps to avoid us asking you to do these steps again!

Was this article helpful?